Title: “An investigation on the centrality of e-Entrepreneurship over conventional Brick- &-Mortar concept.”
Author:
Mr.
Amit Arya
Faculty
BBA
Department
Dhanwate
National College, Nagpur
Email
Id: mailtoamitarya@gmail.com
Co-Author:
Dr.
Preeti R. Gotmare
Post
Doctoral Fellow
PGTD,
Department of Commerce
RTM
Nagpur University, Nagpur
Email
Id: preeti.r.gotmare@gmail.com
Keywords:
e-Business, e-Entrepreneurship, e-Commerce, Brick & Mortar entrepreneurs.
Abstract:
Most of the literature on entrepreneurship relates to the traditional
"brick-and-mortar" type. A review of contemporary research in
entrepreneurship literature suggests that online entrepreneurs are different
from regular or "brick-and-mortar" entrepreneurs. This paper attempts
to collate all variables used in prior research to describe entrepreneurs and
their ventures into a comprehensive framework. This investigation considers
four major aspects of entrepreneurship: characteristics of individuals starting
the venture; technology used in the venture; the environment in which the
venture operates and the process by which the venture is created. Such an investigation
can provide useful insights into the process of online entrepreneurship by
showing it to be a complex, multi-factor phenomenon.
Introduction:
E-entrepreneurship describes entrepreneurship in e-business. The
e-dimension of entrepreneurship incorporates all the key elements of
entrepreneurship including risk-taking, proactivity, and innovation in
building, running and managing e-business. The concept of e entrepreneurship is
not limited to small e-businesses but includes corporate e-intrapreneurship
which is embedded in establishing e infrastructure to do e-business in large
organizations. E-business operates in a fast-moving, highly uncertain,
unknowable and unpredictable context, and as such entrepreneurship in
e-business by necessity exceeds the traditional concepts of entrepreneurship.
For example, the traditional notion of entrepreneurship of being or
becoming an expert or finding and protecting a unique knowledge in a niche
market, clashes with the fact that e-business knowledge is often short-lived
and available to everyone, anytime, and anywhere (Steinberg, 2003, 2004).
Current research in
entrepreneurship tends to focus on or prove the notion that entrepreneurs are
different from non-entrepreneurs (1) or that entrepreneurial firms are
different from non-entrepreneurial firms (2). In these studies, the basic
assumption is that all entrepreneurs and their new ventures are homogenous. The
focus of this paper is on differences between brick-and-mortar entrepreneurs
and entrepreneurs who conduct ventures completely online. Differences between
these two may be greater than the differences between entrepreneurs and
non-entrepreneurs and those between entrepreneurial firms and
non-entrepreneurial firms, as discovered in the studies mentioned earlier. Once
we identify and recognize that online entrepreneurs are different from regular
entrepreneurs, it becomes necessary to find a way to classify those online
ventures.
The meaning of
entrepreneurship and its measurement has been discussed in several studies. (3)
Determinants of entrepreneurship have been the focus of several studies
covering a wide range of theories and explanations (Brock and Evans, 1989;
Gavron, Cowling, Holtham and Westall, 1998; OECD, 1998; Blanchflower, 2000,
2004; Verheul, Wennekers and Thurik, 2002; Arenius and Minniti, 2005).
Entrepreneurship has been found to be a significant factor in economic
development of countries ((Baumol, 1990; Wennekers and Thurik, 1999; Carree and
Thurik, 2003, 2006; Acs et al., 2005). The extent of entrepreneurship has been
found to vary systematically across countries and across time (Rees and Shah,
1986; Wit and Van Winden, 1989; Blanchflower and Meyer, 1994; Blanchflower,
2000, 2004). However, similar research on "online entrepreneurship"
is sparse, even though the coverage of "online" entrepreneurship is
truly global.
Interest in
international entrepreneurship has increased rapidly over the past decade
(Brush, 1993, 1995; Hitt and Bartkus, 1997; Hisrich et al., 1995). Scholars
have observed the close theoretical link between entrepreneurship and
international business (IB) research (Hisrich et al., 1994; McDougall and
Oviatt, 2000). However, a conceptual framework for analyzing "online
entrepreneurship" has yet to be developed formally in the field of online
entrepreneurship. It is this gap that this paper purports to fill.
The conceptual
framework that is developed in this paper will provide a way of analyzing past
research studies. Each study can be broken down into types of individuals,
organizations, environment of internet and processes that were studied. This
paper will not seek to answer questions such as how online ventures are started
or provide theoretical models of online entrepreneurship. Instead, it will
provide a different perspective on the online entrepreneur; a shift that will
emphasize the complexities and variations involved in online entrepreneurship.
The goal of coming up
with a framework is not to smooth differences between brick-&-mortar entrepreneurship
and online entrepreneurship and come up with typical properties of a typical
entrepreneur. The goal is to identify specific variables that describe how
online entrepreneurship is created, in order that meaningful contrasts and
comparisons among new ventures can be made.
Growth
of Online Entrepreneurship:
The internet-based
commerce has been stealing billions of dollars away from traditional retail
outlets, and is becoming a significant component of global sales of a growing
enterprise. Once we acknowledge that online entrepreneurship is becoming more
and more significant in today's business world, it then becomes necessary to
find a framework for systematically discovering and evaluating the similarities
and differences among new online ventures. The population of entrepreneurs may
be homogenous but the subset of "online" entrepreneurs within the
entrepreneurial universe must be further analyzed so that entrepreneurial
research can produce meaningful results. A primary value of such a framework
for describing online entrepreneurship presented here is that it provides a
systematic means of comparing and contrasting brick-and-mortar ventures with
online ventures. In addition, it provides a way to conceptualize variation and
complexity in entrepreneurship (Gartner, 1985).
Existing frameworks of
entrepreneurship consider variables such as country effects, role of government
intervention, supply of resources and willingness of entrepreneurs. One such
framework was developed by Morris & Kuratko (2002) (see Figure 1) in which they
compared the entrepreneurial changes taking place in different phases.
Fig:
1
They empirically tested
this framework and discovered that factors such as lack of financial support
and perceived administrative bureaucracies at government levels did not
influence levels of motivation. Another conceptual framework of
entrepreneurship went deeper by distinguishing itself from domestic
entrepreneurship.
Fig:
2
The organizational
factors include the top management team and other assets available to the
organization. In this framework, strategic and environmental factors are
considered as moderators of the relationship between organizational factors and
international entrepreneurship dimensions. The benefits of going international
by an entrepreneur are described under competitive advantages in the form of
financial and non-financial outcomes.
Fig:
3
The two frameworks of
entrepreneurship described above consider entrepreneurship as a culmination of
several forces. They distinguish between domestic and international
entrepreneurship. These frameworks are woefully inadequate in explaining
factors that lead entrepreneurs to go online, as opposed to going international.
To illustrate how these
two frameworks are inadequate, consider the case of an online business such as
eharmony.com. Dr. Neil Clark Warren, a renowned relationship expert and author
of several books, started this firm in 1999. Within two years of its formation,
this firm was profitable and, in 2003, the chairman received the Entrepreneur
of the Year Award from Ernst and Young. Existing frameworks on entrepreneurship
would focus on factors such as government influences, management
characteristics and strategic factors, but would minimize or ignore the use of
technology in the success of the entrepreneurship venture. In the case of
eharmony.com, it was the convenience, anonymity and provision of a unique
matchmaking service that led to its success. It is in this light that we
develop a framework for explaining online entrepreneurship.
An
Investigation:
The word
"entrepreneur" has been defined in various ways and it has been a
semantic problem in the study of entrepreneurship ((Brockhaus (1980); Komives
(1969); Long (1983)). It is necessary to define "online entrepreneur"
clearly so that the complexity and variation of that concept is clearly
identified. For our purposes, we will define online entrepreneurship to mean
any venture conducted solely on the internet or the World Wide Web. It
encompasses activities of a regular entrepreneur, but the mode of operation is
technologically based. It recognizes that online entrepreneurship has distinct
characteristics than typical entrepreneurship. These distinct characteristics
themselves lead to different and complex problems faced by an online
entrepreneur. For example, the problem of security within an online transaction
is very different from that in a regular, brick-and-mortar retail operation.
The concept of taking a "test drive" of a product may be completely
absent when dealing with an online site, unless that site is offering a
"demo" version of a piece of software that can be easily downloaded
and used.
The classification of
entrepreneurs for the purpose of understanding the concept of entrepreneurship
has been extensively researched (e.g. see Danhoff (1949), Cole (1959), Daily
(1971), Smith (1967), Filley and Aldag (1980), Vesper (1979, 1980), Cooper
(1979), Cooper and Dunkelberg (1981)).
A framework for describing
the concept of online entrepreneurship is similar to Gartner's (1985) framework
of understanding new venture creation, but has been modified to include the
"online" nature of the venture. The "individual" is the
entrepreneur who started this venture and the "organization" is the
form of the venture. The World Wide Web is the environment in which the
entrepreneur operates and the process is the detailed steps the entrepreneur
undertakes to perform in the venture.
Fig:
4
Individual:
The
attributes of an individual who starts a new venture have been extensively
studied in traditional entrepreneurship literature. Those characteristics
typically apply to an entrepreneur starting a venture in the real world, as
opposed to an online world. For an online venture, an individual needs to
possess different skills. The requirement of being a team player, as mentioned
in Cooper (1979), may not be relevant for a one-man-based online business that
is selling items on, for example, eBay. Other requirements--propensity to take
risk, age, previous work experience, entrepreneurial parents, etc.--that are
extensively studied in entrepreneurship literature may not be appropriate to be
successful in an online environment. A good knowledge of basic HTML language,
or electronic payments, or shopping cart software may be more appropriate for
an individual undertaking an online venture, though such technical knowledge
may not be relevant nowadays considering one can buy or download off-the-shelf
software solutions. In the framework that has been developed, we consider the
desire to use technology as a primary driver of business or "tech-savvies"
to be an important variable influencing the success of an online venture. Other
factors such as interpersonal skills, presence of a foreign accent, and
location of the venture may lose importance in an online setting where the sole
proprietor-entrepreneur is the only key player, though such factors could be
very important in a traditional business setting. However, these factors do
become more important as organization structures become more complex, such as
partnerships, corporations and other forms. In such cases of complex
organization structures, we can replace the "individual" with
"management personnel."
World
Wide Web:
Most transactions in an
online business venture occur through the internet (in our study, it is
synonymous with the World Wide Web or cyberspace). Payment and delivery may
occur through traditional means, such as use of delivery services, checks and
money orders, but orders are typically initiated on the venture's website.
Information about products and services are made available through the site,
which acts as a storefront for the business. The barriers to entry and exit are
minimal in the online world, thereby making it easy for competitors to step in
and take customers of an online business away. It also forces an online
entrepreneur to be creative in how he or she sets up the storefront, what terms
are offered, how to select a domain name, and what kind of advertising medium
to use. In the arena of online entrepreneurship, there is a scarcity of
research on environmental variables, though there are several studies (Bruno
and Tyabjee (1982); Williamson (1975), etc.) detailing environmental variables
that stimulate entrepreneurship.
Organization:
Most
of the studies in entrepreneurship focus on manufacturing firms (Smith (1967);
Cooper (1970), Collins and Moore (1977)). Litzinger (1965) used motel firms in
his sample. Researchers in these studies have shown no distinction between the
type of entrepreneurial firms in their studies, thereby making it difficult to
apply their conclusions across all industries and for online firms. Many online
businesses are set up as sole proprietorships or partnerships, though the larger
online firms are set up as corporations. The evolution of the online firm
depends heavily on factors such as "eyeballs attracted" or
"revenues generated." The exit strategy for successful online firms
is either to offer capital to the general investing public in an Initial Public
Offering (IPO) or to be sold to an existing corporation, with the founders of
the business continuing to work for the venture they founded. In this respect,
an online entrepreneur may choose to have a professional team of managers installed
in his organization or to just operate the firm as a sole proprietor.
In recent times we have
witnessed a series joint ventures and strategic alliances between cross-border
online corporations shaking hands to have an exchange of technological priorities,
production factors like land and labour and most importantly creating a new
market base and hold it even stronger.
Process:
The
"process" portion of traditional entrepreneurship studies relates a
series of steps that an entrepreneur needs to perform to be successful. In the
online setup, the process aspect of entrepreneurship involves performing a
different series of steps. Gartner (1985) summarizes the process of
entrepreneurship into six common behaviours: deciding on a location,
accumulation of resources, marketing of products, production activities,
setting up of an organization and responding to government and society. Some of
the behaviours are applicable to an online entrepreneur (accumulation of
resources, marketing, organizing and responding to external environment).
However, one can add the following new behaviours to this list for an online
entrepreneur: securing the online transaction process, indulging in search
engine optimization, safeguarding privacy, and protecting online assets. The
process of online entrepreneurship is closely tied to the hardware and software
used in the venture. Constant updating and upgrading of these tools is key in
an online setting, although assets like land and building are not upgraded as
often in the traditional business environment.
Conclusions:
Separate
listing key variables involved in a successful online venture under the
appropriate dimension of the conceptual framework demonstrates the complexity
of the online entrepreneurship. These key variables are very different from
those used in studies of traditional entrepreneurship models. Earlier studies
on entrepreneurship fail to differentiate the needs of the online entrepreneur
from those of regular entrepreneurs or even non-entrepreneurs. An online entrepreneur
selling, for example, coffee operates in a very different environment when
compared with the environment of a coffee shop owner. By lumping these two
entrepreneurs together in traditional entrepreneurship studies, we fail to see
that generalizations about entrepreneurs cannot easily be carried over to
online entrepreneurs. The conceptual framework presented in this paper provides
a way of analyzing entrepreneurship in the online environment by clearly
identifying relevant variables. Any new research in online entrepreneurship can
then be designed to account for the unique traits of online entrepreneurship.
Another benefit of using the conceptual framework pertains to resolution of
conflicts noticed in earlier entrepreneurship studies. For instance, Collins
and Moore (1970) and Cooper (1970) come up with different traits that are
required for a successful entrepreneur, but these studies failed to look at the
quality of their data. Collins and Moore (1970) looked at manufacturing firms
whereas Cooper (1970) studies high technology firms.
The
framework developed in this paper can be used as a basis for future research in
online entrepreneurship and for reporting results from such studies. Assuming
the sample will consist of only online entrepreneurial firms, the researcher
can study each of the four dimensions and compare results with other
researchers on the same dimensions. For instance, a researcher may ask: Is
there any difference in age, work experience and educational backgrounds
between entrepreneurs who have storefronts on Amazon versus Yahoo? Are
business-to-business (B2B) stores different from business-to-government (B2G)
stores on any of the four dimensions of the framework? Is the process of
starting an online retail site different from an online dating site? Online
ventures that share meaningful similarities across the four dimensions can be
classified and described together, resulting in useful generalizations.
The fast growth and business success of companies such as eBay,
Amazon.com, travel.com and priceline.com, along with the bankruptcy of numerous
dotcom firms worldwide in 2000 hold potent management implications for IT
innovation and entrepreneurial organizations worldwide. As such,
e-entrepreneurship and e-innovation have become emerging disciplines for
proactively responding to changes in the e-business world.
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